anonymous |
“Good old fashion service in a clean, independent shop!”
Wed,25 Aug 2010 22:09:05 -0700 |
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| At the last day of our vacation, my family and I stranded in Monterey with a major break in the cooling system of our Chrysler Pacifica. The AAA tow-truck driver reckoned that if any place was able to help me out the same day, this was it. And he was right. An hour and half later I drove off with my cooling problem fixed, the system flushed and all the accessible 2 cents rings replaced by solid ones. Needless to say I was a happy camper and so was my family. If it weren't for Bo and company we wouldn't have made it home the same day. I wish I could find a shop like this in the San Jose area and Normandin Chrysler could kiss my business goodbye. They serviced my car 2 months ago and it came back with 2 of the reported problems not fixed, and now this. Thank you very much for the good old fashion service guys. Good luck with the business. You deserve it. | ||
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wendya |
“Hero at the end of a Bad day”
Mon,23 Aug 2010 20:03:56 -0700 |
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| Driving to CHOMP to see my grandmother, my car slowly lost power and eventually stalled out. Smoke poured out of the engine and into the cabin. I panicked, jumped out, and locked my keys in the car. It was a bad day! As we waited for the tow truck, my mom told me all about a new auto ship that she had recently discovered and had the BEST experience with. She claimed that this new auto shop had saved her 20% off her last maintenance visit, and even more important was how incredibly nice the staff were. It turns out that she was raving about Pacific Motor Service! We had the car towed to PMS, and they were great! We will definitely be back again - but hopefully under better conditions! | ||
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anonymous |
“Excellent, friendly service”
Sat,21 Aug 2010 16:28:51 -0700 |
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| Everyone at Pacific Motor Service was friendly and efficient. I was very pleased by the quick and professional car service, and the genuine kindness of the personnel. I will definitely use them again. | ||
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anonymous |
“Check Engine Light”
Fri,20 Aug 2010 22:48:52 -0700 |
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| My check engine light was set off by the gas cap not having a tight seal. Since it had gone off a month a half earlier, they checked the part they had replaced and noticed it was defective. They fixed this free of charge and saved me the hassle of having to bring in my car another time in the future, when it would have set off the light. | ||
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phillipc |
“Excellent Service”
Wed,18 Aug 2010 19:12:06 -0700 |
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| I have always been impressed with the level of care and service I receive at Pacific Motors. | ||
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artb |
“Lube/oil change and fix alarm”
Wed,18 Aug 2010 10:23:48 -0700 |
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| It's always great and Beau is the best. | ||
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anonymous |
“vw van detailing”
Tue,17 Aug 2010 22:37:54 -0700 |
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| your staff did an outstanding job to clean up and the front area of my van after a small disaster. beau in the front office also provided excellent & professional attention. | ||
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anonymous |
“just dropped in because we were across the street at the VET and I needed a SMOG check”
Tue,17 Aug 2010 07:57:32 -0700 |
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| Beau ..greeted us in a highly professional fashion and arranged immediately to have our needs met | ||
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steven |
“Five Star”
Fri,13 Aug 2010 07:35:22 -0700 |
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| I have always had impeccable service at Pacific Motors, this visit was the same. Bow at the front desk was excellent with my estimate and throughout the car repair. I will be requesting a tune up for my other car soon. | ||
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delaneym |
“Overpriced and Unprofessional”
Thu,12 Aug 2010 14:49:59 -0700 |
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| I checked all the reviews online before deciding on this shop for my Infiniti repairs, choosing it over the higher rated service that would offer 10% discounts just for being Military. We took our car in for a very basic fuse fix and were called later that day and told it would be a SIX HUNDRED DOLLAR fix. Remembering these reviews, and knowing that it was possible the car could have some minor damage remaining from an accident two years ago, we agreed. We showed up to the shop to pick up our car, after receiving no more price estimates for the next TWO days, and were floored by a bill over $1200. The management was NOT helpful, insisting that a service (wash and detail) that they threw in for free without being asked for was more than enough to account for the price doubling. When asked for a detailed account of the services performed, they gladly printed up a receipt telling us that they called multiple times to quote us these prices. So I walked away from their shop feeling ripped off, taken advantage of, and holding what amounted to forged paperwork stating what I agreed too. They took advantage of a young family (My husband and I are both obviously younger and I am 8 months pregnant) and judged us on the two cars in our family, the Infiniti and a Mustang. I hope they now realize that these cars were bought using money earned while serving our country overseas. They will never see another United States Marine in their "business" again! | ||
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anonymous |
“Worst Customer Service Ever”
Wed,11 Aug 2010 13:17:44 -0700 |
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| Seems most reviews here are positive so not sure what happened on the day I visited but the service was nonexistent. Too busy on personal call to take care of my scheduled appt. After waiting 20 minutes I walked out only to be chased after and told I owed money for the service I never received?? | ||
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alan ungert |
“skylark”
Sat,7 Aug 2010 07:10:46 -0700 |
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| Thanks for the prompt service and special interest you showed to my son. | ||
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lisat |
“Excellent!”
Thu,5 Aug 2010 11:12:12 -0700 |
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| I've been going to Pacific Motor Service for years now and would never consider going anywhere else. Kevin has been more than helpful on several occasions including when I, as a single female, needed to sell a car. He offered to help and I gratefully accepted. When the car sold, he would not take any sort of a commission from me. The last time I was there, I worked with someone I had not met before, Beau, and again, everything was easy. They had me in and out in no time. I recommend Pacific Motor Service to all my friends and will continue to do so. | ||
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anne & yannl |
“happy customer”
Fri,30 Jul 2010 14:08:24 -0700 |
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| Not only did they change my oil & replace spark plugs, but my car was spotless & clean, inside & out! What a pleasant surprise! Courteous & professional, as always. Warmly, Anne & Yann Parker-Lusseau | ||
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annaw |
“Best Service”
Sun,18 Jul 2010 22:54:14 -0700 |
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| I needed to get my air conditioner fixed. I had called around at a number of auto repair places and none of them would really give me the time of day. I would ask how much it would cost to fix it they would tell me and then hang up. When I called Pacific Motor Service, Beau took the time to tell me how much it would cost, what they had to do to diagnose it, and how long it would take to fix it. I needed them to do a safety inspection and an oil change as well. They were able to get me in when I wanted to bring my car in without any problem. Beau called me back promptly to let me know what other potential issues there were with the car, but never pushed anything on me, which really was a breath of fresh air! They finished my car up in a timely manner and even threw in an economy detail. Can't get much better than that! | ||
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johnathant |
“Very helpful”
Thu,15 Jul 2010 11:38:05 -0700 |
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| because our only vehicle was un-drivable, we were supplied with a free rental car, which really helped since I had to get to base and to an appointment. | ||
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anonymous |
“Good customer service”
Thu,15 Jul 2010 10:30:05 -0700 |
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| It's never fun needing repairs on your car but the customer service at Pacific Motor Service was very good. Buck is very helpful and is willing to work with you on pricing. | ||
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anonymous |
“very friendly”
Tue,13 Jul 2010 18:52:12 -0700 |
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| good, quick, nice staff, loved being about to make an appointment online | ||
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gary & jillf |
“Best Service Experience”
Wed,7 Jul 2010 18:28:47 -0700 |
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| Everyone at PMS is informative, helpful and reliable. We always feel as though we recieved the best service available. | ||
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cleveland & janett |
“Thorough, Professional, Courteous, Individualized--the Best!”
Sat,3 Jul 2010 12:55:42 -0700 |
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| We continue to be utterly impressed by every aspect of Pacific Motor Service. We began to take our cars for service there about 24 years ago and were pleased then. Since Kevin Donohoe became owner, he has continued to improve service with personal integrity, concern for the environment, care for each customer's individual needs, utmost courtesy and wise hiring choices. He and his employees take the time to listen to us, explain their service in layman's terms, describe options, phone us with details if they discover additional service needs while they're working on our car, make good on any repair that has not yet solved the problem, and make it clear that they are there to serve their customers. Living on a budget, we consider the dollars we have spent on automotive services at Pacific Motor Service to have been extremely well spent. At the risk of sounding fanatically enthusiastic about this business, we nonetheless claim that it should appear in national news media on a list of the "Ten Best Small Businesses in America." | ||
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gary & jillf |
“First Rate Service”
Fri,2 Jul 2010 14:16:58 -0700 |
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| We really appreciate the personal service and communication that is sometimes lacking in a large agency. We have confidence in the workmanship at Pacific Motors and will return as necessary. | ||
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jasonl |
“return visit after several years away”
Sat,26 Jun 2010 22:49:23 -0700 |
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| I live in the Bay area but brought my car back to Kevin and his team in MRY because they have earned my complete trust and satisfaction | ||
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anonymous |
“Excellent”
Thu,24 Jun 2010 13:03:12 -0700 |
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| I called with a problem, got it fixed that same day. Also, prompt shuttle service so I could be home while the work was being done. | ||
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carolm |
“Oil change and safety check”
Wed,23 Jun 2010 00:28:46 -0700 |
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| I walked in without an appointment and was given immediate service. All done and ready to drive off in less than an hour. Thank you | ||
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jeffc |
“Vacuum & Compressor”
Thu,17 Jun 2010 08:22:52 -0700 |
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| Job handled efficiently and ready when estimated. | ||
